Return-Refund-Cancellation-policy

Before Dispatch

Orders can be cancelled before they are dispatched from our warehouse. If your cancellation request is approved, a full refund (if payment has already been made) will be processed to your original payment method.

After Dispatch

Once an order has been dispatched, it cannot be cancelled. Customers may request a return only if the product is eligible under this policy.

You may request a return if:

• You received an incorrect product.
• The product was damaged during transit.
• The product has a manufacturing defect.
• You received an incomplete order.

Return requests must be raised within 7 days of receiving the order.

To qualify for a return:

• The product must be unused and unopened.
• The product must be in its original packaging.
• All labels, seals, manuals, and accessories must be intact.
• The original invoice or proof of purchase must be provided.
• Photographs or videos may be required for damaged or incorrect products.

For hygiene, safety, and quality reasons, the following products are generally not eligible for return unless they are damaged, defective, or incorrect:

• Opened Essential Oils
• Opened Carrier Oils
• Cosmetic Chemicals
• Customized or Special Order Products
• Bulk Orders purchased under special pricing
• Products damaged due to misuse or improper storage after delivery

To initiate a return:

1. Contact our customer support with your Order ID.
2. Provide the reason for the return.
3. Attach clear photographs or videos if the product is damaged or incorrect.
4. Our support team will review your request.
5. If approved, return instructions will be shared.

Products returned without prior approval may not be accepted.

After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Processing typically takes 5–10 business days depending on your bank or payment provider.
• Shipping charges are generally non-refundable unless the error was caused by AE IMPEX.

Eligible products that are damaged, defective, or incorrectly delivered may be replaced instead of refunded, depending on product availability.